Returns and Refund Policy

Exchanges

At Zplashstore, we strive to ensure that you are delighted with your purchase. If you receive a damaged product we offer exchanges under the following conditions:

  1. Eligibility: Exchanges are only available for items bought directly from our website. The items must be new, unused, and in their original packaging.
  2. Process: To request an exchange, please contact us at email with your order ID and photos of the damaged item or the issue. We will issue a return authorization and instructions.
  3. Timeframe: For damaged products, please notify us within 48 hours of delivery. For size exchanges, the item must be shipped back to us via Indiapost within 48 hours of receiving your delivery (excluding Sundays).
  4. Shipping Costs: We cover the shipping costs for returns and exchanges related to damaged items. For size exchanges, the customer is responsible for return shipping costs.
  5. Exclusions: Exchanges are not available for items that have been used or for reasons not related to damage or sizing. Items such as posters that have been stuck or frames that have been assembled are not eligible for exchange.

Refunds

  1. Eligibility: Refunds are only available for paid orders that have not yet been shipped. Once an order has been shipped, it cannot be refunded.
  2. Process: Refunds for eligible orders will be processed within 5 to 7 working days and will be credited to the customer’s bank account.
  3. Damaged Orders: If your order arrives damaged, we can offer an exchange or provide a credit note for the order amount with no expiry date if the product is out of stock.
  4. Invalid Reasons: We do not process refunds for change of mind or if the buyer no longer wants the items. It is the buyer’s responsibility to ensure they are satisfied with their purchase before finalizing the order.

Cancellations

  1. Process: If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled.
  2. Shipping Time: Most orders are processed and shipped within 24-48 working hours of placement.

Contact Information

For any questions or concerns regarding returns, exchanges, or refunds, please contact us at [email protected] or call us @ 8431233178